Privacy policy

WHO WE ARE

“Yodel” is a trading name of Yodel Delivery Network Limited. References to “the Website” are to www.yodel.co.uk

WHAT INFORMATION WE COLLECT AND HOW

The information Yodel collects via the Website may include:

Any personal details you provide to Yodel, such as name, address, telephone number, email address etc

  • Your IP Address. This is a string of numbers unique to your computer that is recorded by Yodel’s web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  • Data recorded by the Website, which allows Yodel to recognise you to optimise the session performance. Such data is recorded locally on your computer through the use of cookies. These cookies are not persistent and do expire when you leave the Website or after 10 minutes of inactivity on the website. No personally identifiable information is stored in any of the cookies used.
  • Yodel also utilises Google Analytics to track visitors to the Website for statistical purposes. Google Analytics uses a persistent cookie that is valid for up to 2 years. This cookie does not contain any personally identifiable information, but does create a unique identifier to track the number of subsequent visits to the Website.
  • Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility. Please note that if you do reject cookies it may adversely affect your use of the Website. Find out more on cookies here.

WHAT WE DO WITH YOUR INFORMATION

Any personal information Yodel collects from the Website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details Yodel collects will be used:

  • To process your order and to provide after sales service. Yodel may need to pass the information it collects to other companies or organisations to supply or deliver products you have purchased or to provide after-sales service or for administrative purposes. Yodel may use third parties to carry out certain activities, including but not limited to processing and sorting data, monitoring how customers use the Website and issuing e-mails for Yodel. Third parties will not be allowed to use your personal information for their own purposes.
  • To offer you additional products and services with your consent. In certain cases Yodel may use your email address, home address, telephone number and mobile telephone number to send you information on Yodel’s other products and services. In such a case you will be offered the option to opt in or opt out.
  • To disclose information about you to any relevant regulator if they require it or to anyone else if there is a legal duty to do so.

YOUR RIGHTS

You have the right to request a copy of any information that Yodel currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address: Head of Information Security, Yodel, Atlantic Pavilion, Albert Dock, Liverpool L3 4AE.

OTHER WEBSITES

This privacy policy only covers this website. Any other websites which may be linked to by this website are subject to their own policy, which may differ from Yodel’s policy.