About us

Yodel delivers millions of parcels every week to every postcode across the UK. That’s why we have more than 55 Yodel service centres to help get your parcel delivered on time, no matter where you need it to be. We work with a variety of B2B and B2C sectors, including fashion, leisure, health and beauty, home and garden, electrical, gifts, publishing, entertainment, and industrial components. We also offer specialist handling for delicate items such as wine and flowers.

We use our innovative and award winning customer opinion programme, ‘Have Your Say’, to listen to the views of thousands of shoppers and gain a real-time understanding of their delivery experience. This programme is unique to Yodel and through this feedback we can quickly identify, reward and share best practice, correct issues as they occur, and work with our clients to develop service improvements and innovations to meet consumers’ needs.

Customer Service

Being part of the Yodel team means that we are all involved in making sure we get customers parcels to them on time, in good condition, with a friendly attitude and backed up by accurate information, whether that’s being an HGV driver, a courier,  a finance manager, working in HR or managing a project.  We all help to deliver that parcel to our customers and we pride ourselves on being measured for the parcels we deliver.  We have NPS (Net promoter scores) and CSat (Customer Satisfaction) scores that we measure from the feedback that we receive from parcels delivered.  Giving great customer service is something we continually pride ourselves on.

Our Behaviours

You don’t have to be a certain type of person to work here. But there is a certain way of doing things that we look for in all of our people. They’re our Behaviours. Our guiding principles. They inform what we do and how we do it. They are: 

Think differently
Link together 
Move to the beat 
Deliver with oompf

And they’re really important to us. So, whether you’re out on the road or working in a service centre, you can be sure you’ll always be working together – as one team – to deliver the best service possible.